Your Privacy Is Our Responsibility
This policy provides a complete description of how your personal information is collected, used, and kept secure on the 777e platform.
Introduction & Scope
777e ("we", "our", "platform") operates a safe and reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, share, and protect the personal information you provide or that is automatically collected when you use the 777e website (777e.mom).
This Policy applies to all services, web pages, mobile versions, and customer support activities on the platform. By using our services, you accept the terms of this Policy.
This Policy may be updated from time to time. When changes are made, we will update the "Last Updated" date at the top of the page. For significant changes, we may send a notification to your registered email.
What Information We Collect
When you create an account and use services on the 777e platform, we may collect the following types of information:
2.1 Information You Provide Directly
Information you voluntarily provide:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Financial transaction details — bKash, Nagad, Rocket, Upay or bank transfer information
- Information provided when seeking support via live chat or email
2.2 Automatically Collected Information
Information collected automatically while you use the platform:
- IP address and device type
- Browser version and operating system
- Page visit logs and session duration
- Cookie and local storage data
- Referral source (how you arrived at the site)
2.3 Transaction and Gaming-Related Information
- Deposit and withdrawal history
- Betting and gaming activity logs
- Bonus and promotion usage records
- Account login and logout time logs
Purpose of Using Information
777e uses collected information for the following legitimate purposes:
3.1 Service Operations
- Creating accounts and verifying identity
- Processing financial transactions and confirming deposits and withdrawals
- Running gaming and betting services smoothly
- Managing the VIP program and bonuses
3.2 Security and Fraud Prevention
- Detecting unauthorized access and fraud
- Conducting anti-money laundering (AML) verification processes
- Maintaining account security
- Monitoring unusual transactions or suspicious activity
3.3 Customer Support
- Properly resolving your support requests
- Managing communication via live chat and email
- Sending account-related notifications
3.4 Platform Development
- Analyzing data to improve the user experience
- Testing platform performance and speed
- Planning new services and features
Information Sharing and Disclosure
777e does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:
4.1 Service Provider Partners
Necessary information may be shared with trusted third parties for payment processing, technology infrastructure, and customer support. These partners may only use the information to provide the specific service — not for any other purpose.
4.2 Legal Obligations
777e may disclose information when required by a court order, government directive, or applicable law. In such cases, we will always disclose only the minimum information necessary.
4.3 Business Restructuring
User information may be transferred in the event of a business merger, acquisition, or restructuring. In such cases, we will provide advance notice and the new entity will also be bound by this Policy.
777e never sells your information to third parties for advertising or marketing purposes. Your financial information — bKash, Nagad, Rocket, or bank account details — is used solely for processing transactions.
Cookies & Tracking Technologies
The 777e website uses cookies and similar technologies to ensure platform performance and improve the user experience.
5.1 Essential Cookies
These cookies are necessary for the core functions of the platform. They are used to keep your login session active, manage security tokens, and maintain transaction continuity. These cookies cannot be disabled.
5.2 Functional Cookies
These cookies are used to remember your preferences (such as language selection and game filters). Without them, your preferences will be reset each time you visit the site.
5.3 Analytics Cookies
Anonymous statistics are collected to understand how users interact with the platform. This information is not used to identify individuals.
You can delete or block cookies from your browser settings, but this may affect some platform functions.
Data Security Measures
777e has implemented industry-standard technical and organizational measures to keep your personal information secure:
- SSL/TLS Encryption: All data transfers between the website and servers are completed through encrypted channels.
- Data Encryption: Sensitive information (passwords, financial details) is stored in encrypted form in the database.
- Access Control: Only authorized personnel can access user information, and only to the extent necessary.
- Regular Security Audits: Regular security testing is conducted to identify and address system vulnerabilities.
- Two-Factor Authentication (2FA): Enabling two-factor verification is recommended to enhance account security.
- Secure Payment Gateway: All transactions via bKash, Nagad, Rocket, Upay, and bank transfer are processed through a secure gateway.
Your Responsibility: Keep your account password confidential and do not share it with anyone. If you notice any suspicious activity, notify our support team immediately.
Data Retention Period
777e retains your personal information only for as long as it is needed to fulfill the purpose for which it was collected, or as required to meet legal obligations:
- Active Account Data: Retained while the account is active and for the applicable legal period after it is closed.
- Transaction Records: Kept for the prescribed period required for financial reporting and auditing.
- Support Communications: Retained for a relevant period to ensure service quality.
- Log Files: Kept for a short period for security monitoring, then deleted.
If you request account closure, we will delete your information as quickly as possible while complying with any applicable legal obligations.
Your Data Rights
As a 777e user, you have the following rights over your own personal information:
Right to Access
You may request to know what information we hold about you. We will provide you with a copy of the stored data.
Right to Correction
If your profile contains incorrect or incomplete information, you may request a correction. We will verify and correct it as soon as possible.
Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for specific purposes. We will consider your objection and inform you of our decision.
To exercise these rights, please contact our support team. We will verify your identity to confirm your request and respond within a reasonable time.
Protection of Minors' Data
777e services are available only to those aged 21 or older. We do not knowingly collect personal information from any minor.
If a minor has opened an account using false information and this comes to our attention, we will immediately close the account and delete the associated information.
If a parent or government authority notifies us of an account belonging to a minor, we will take immediate action.
Changes to This Policy
777e reserves the right to update this Privacy Policy at any time. When changes are made:
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, a notification may be sent to your registered email.
- Continued use of the platform after an update means you have accepted the new policies.
You are advised to check this page regularly so that you are always informed about our current policies.
Contact & Complaints
If you have any questions, requests, or complaints about this privacy policy, please contact us. The 777e privacy team is committed to responding to your message appropriately.
Once we receive your data-related request, we will verify it and respond as soon as possible.
777e is firmly committed to maintaining your trust as a safe and reliable platform. Your privacy is not just a legal obligation for us — it is the very foundation of our relationship.